News Release – January 6, 2011
HONG KONG, January 6, 2011 – Automated Systems Holding Limited (ASL) (SEHK stock code: 771), a reputable and leading provider of technology solutions and services in the region with more than 37 years of success, will enhance its service and support capabilities and improve managed IT services for its public and private enterprise customers in Hong Kong, Macau, mainland China, Taiwan and Thailand with solutions from BMC Software (NASDAQ: BMC).
ASL – a customer of BMC for more than 15 years – most recently deployed the BMC Remedy Service Desk solution in 2009, and will now extend the use of the BMC solution in its Call Management Centre’s service platforms, namely the interactive voice response service, short messaging services and IP phone systems.
This implementation will enable comprehensive incident and problem management processes to enhance daily service delivery carried out by ASL’s field support technical staff. The upgrade also will enable employees to better evaluate Service Desk performance by generating management reports, service performance statistics and trend analysis.
With the extended use of the BMC Remedy Service Desk solution, ASL can prioritize support activities and pay more attention to critical business services. Automated processes, policies and tasks can increase staff productivity while allowing employees to focus on more important projects. Similarly, problem and knowledge management processes can provide relational visibility into root causes and eliminate repeated service disruptions, leading to greater productivity and uptime. Additionally, self-service call deflection can reduce IT support costs.
“For more than 15 years, BMC’s world-class technology has been enabling our customers to effectively manage their daily service deliveries,” said Mr. Lai Yam Ting, CEO of ASL. “We are now relying on BMC again to help us meet the growing demand for stable, secure and effective service management. Our customers value the high-performance service we provide, and our ongoing partnership with BMC will ensure we continue to exceed their expectations.”
“BMC is proud to be chosen by ASL once again,” said Steve Su, country manager, North Pacific Rim at BMC. “ASL is one of the largest IT services providers for both the public and private sectors in Hong Kong, and this win is a great opportunity for BMC and ASL to extend our technology and expertise to continue helping Hong Kong and regional organizations enhance business performance.”
Business runs on IT. IT runs on BMC Software.
Business thrives when IT runs smarter, faster and stronger. That’s why the most demanding IT organizations in the world rely on BMC Software across distributed, mainframe, virtual and cloud environments. Recognized as the leader in Business Service Management, BMC offers a comprehensive approach and unified platform that helps IT organizations cut cost, reduce risk and drive business profit. For the four fiscal quarters ended September 30, 2010, BMC revenue was approximately $1.96 billion. Visit www.bmc.com for more information.
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